ResMed Sullivan Comfort User Manual download pdf (Page 22)

SULLIVAN Comfort Operating Manual 

Troubleshooting

If you have any problems with your SULLIVAN

Comfort™, try the following

suggestions. If it is still not working properly, consult your equipment supplier or

take it to an authorized service agent. Do not attempt to open the flow generator.

Problem Possible cause Solution

Flow generator does

not start when you

press START or delay

timer button

(and no indicator

lights are showing on

the front panel)

Nasal cushion not properly

fitted onto mask frame

Mask and headgear straps not

positioned correctly

Plugs missing from access

ports of mask frame

Nasal cushion is torn or

distorted

Air leaking around

nose and eyes

Delay timer is in use

Air filter strips are dirty

Air tubing is kinked or

punctured

Air tubing is not connected

properly

Plugs are missing from access

ports

Insufficient air

delivered from flow

generator

Wait for air pressure to build up gradually,

according to selected delay period. Or

press START to override delay period.

(See section 5, Daily operation.)

Replace air filter strips

(see section 9, Cleaning and maintenance)

Straighten or replace tubing

Tighten air tubing connections at both ends

Replace plugs

Fit cushion onto mask frame, aligning the

two pins on the cushion with the slots on

the mask frame

(see section 3, Preparing for use)

Adjust position of mask and headgear.

Note that if you are using the Bubble

Cushion, the flow generator needs to be

running before the cushion can be

properly fitted. (See section 4, Fitting the

mask and section 5, Daily operation.)

Replace plugs

Replace cushion

Power cord not connected properly

Flow generator not switched on

Power outlet may be faulty

Connect power cord firmly at both ends

Switch main power switch at rear of flow

generator to on (I)

Try another power outlet

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ResMed Sullivan Comfort User Manual Page 22

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