ResMed S8 User Manual download pdf (Page 13)

11Troubleshooting

Anything special I should do before putting the mask on?

Before wearing your mask, wash your face to remove excess facial oils. This will

allow a better fit and prolong the life of the mask cushion.

Do not use moisturiser when wearing a mask.

My mouth feels dry during treatment—what can I do?

You may experience dryness of the nose, mouth, and/or throat during the course

of treatment, especially during winter. In many cases, a humidifier may resolve

this discomfort. Contact your clinician for advice.

My nose is irritated during treatment—what can I do?

You may experience sneezing and/or a runny or blocked nose during the first few

weeks of treatment. In many cases, nasal irritation can be resolved with a

humidifier. Consult your clinician or equipment supplier for advice.

Can I travel with the S8 Lightweight II?

Your S8 Lightweight II has an internal power supply that enables it to operate in

other countries. It will operate on power supplies of 100–240V and 50/60Hz. No

special adjustment is necessary, but you will require an approved power cord for

the region in which you are using the device.

Please consult the medical services department of your carrier if you intend to use

your S8 Lightweight II on an aircraft. The S8 Lightweight II complies with US FCC

Part 15, Class B requirements.

Note: Do not use your S8 Lightweight II while the aircraft is taking off or landing.

Can I use my S8 Lightweight II if mains (AC) power is not available?

A DC-12 converter is available to connect the S8 Lightweight II to a 12V or 24V

DC power source. Contact your clinician for details.

CAUTION

The device should not be connected to both AC and DC power sources

simultaneously.

Troubleshooting

If there is a problem, try the following suggestions. If the problem cannot be

solved, contact your equipment supplier or ResMed. Do not attempt to open the

device.

No display

Displays error message:

Exxxx Call Service (where xxxx defines an error) or

MOTOR FAULT Call Service or UPLOAD LANGUAGES Call Service or

DATA LOST Call Service

Problem/Possible Cause Solution

Power is not connected. Ensure the power cable is connected and the power

switch (if available) is on.

Component failure. Call service.

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ResMed S8 User Manual Page 13